Future of Work – Workshop design & facilitation (RCA/2018)Service Design
Student Brief – Year 2 Term 1
For the first project of my 2nd year at the RCA we were approached by WorktechAcademy (an online platform that looks into the future of work) to help them facilitate and design a workshop to a group of industry professionals. Our experts ranged from sustainable food experts from google, innovation leaders from Microsoft and furniture designers from Herman Miller. Our brief was to create a workshop focusing on the alternative communities for the future of work in 2030 based on the book of John Thakara. I chose this project as I wanted to focus on workshops and facilitation as I see this as a big part of Service Design – participation and co-creation design practices.
Understand, Design, Test, Deliver. This was our frame work for our process (scroll below for more detail). We adapted methods from design thinking, future forecasting, design fiction, science fiction, storytelling.
From this we created a workshop blue print that consistent of 3 phases, the before, during and after experience. This workshop is not only designed to create future scenarios but to also leave participants with a full-service experience from Worktech Academy. This blue print is a what all future workshops will be based on.
Participants have followed up and have requested to use the workshop method for internal use in their organisations to explore the future of work.
We were asked to do another workshop for CPI and the Boston Consulting Group on the Future of Government. People from all areas of local and national government participated in our workshop.
Team: Hazel Scrimgeour, JeeYoon Hong, Alex Baer, Florian Tiefenbach, Ge Cheng, Federico Carbo
Tutor: J.Paul Neeley
Client: Jeremy Myerson
Duration: 6 weeks
Understand. Firstly we had to understand the context we were working in. Our participants, are experts in their own right therefor a successful outcome for us would be designing a workshop that allowed them to share their ideas, network and create connections.
We also had to get a broad understanding of workshops, methodologies and techniques. We broadened our research into storytelling, design fiction, future forecasting and design thinking practices.
Design. We took the structure of storytelling – the three act structure of a screen play and the Hero’s journey. (build-up, climax/intervention and resolution). We adapted the future wheel from future for casting and created final prototypes for our participants to visualise their future scenarios (design fiction).
Test. Knowing that this was a new workshop method we had to test it to make sure our facilitation skills and templates worked and people understood them. We noticed that we were over facilitating at some points and we were hindering conversation between participants. Some of our templates were also too complex so we decided to simplify them and add examples to to some of the questions. We also tested how we would set up the space and how many people could comfortably sit around table as the space we were given was rather small.
Deliver. Each person was given a team of 8 participants. Each group had to go through our process and had to deliver their ideas at the end of the 2h 30 workshop to the rest of the group
Video prototypes. At the end of the workshop we took the 6 stories back to the studio and created short animations of their products/services and sent them back to them a week later. Ideas varied from flexible networks, living off the grid, emotional intelligence and life long learning
Click on the images to watch